Customer Service Representative

Piraeus

We are hiring for our offices in Piraeus a Customer Service Representative

The Customer Service Representative is responsible of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met, according to Arkas Logistics policies and values. He /She is a key player in promoting positive customer experience and for handling daily business needs as a reliable partner for customers.

 Job Description

• Timely and effective response to general inquiries and queries, or escalation if unable to deal with completely or accurately.
• Record and update information on ERP system
• Correspond with the agents informing them about booking details
• Follow up booking progress and act proactively to prevent problems.
• Provide detailed information to the customers regarding the status of their shipments

 General Qualifications

• Bachelor’s Degree in relevant studies
• Minimum 2 years of relevant experience
• Computer literacy at very good level
• Very good knowledge of English (verbal/written)
• Excellent communication skills (verbal and written) with customer focus
• Attention to detail
• Ability to communicate with team and cross-functionally

What we are offering

• Competitive salary
• Private Health Insurance
• Friendly work environment