Land Freight Customer Service Representative

Piraeus

We are hiring for our offices in Piraeus a Land Freight Customer Service Representative.

As a Land Freight Customer Service Representative, you are responsible for coordinating and performing all the operations procedures, Dispo, Customer Service, Documentation for all international FTL import / export trucking shipments of the assigned countries.

Job Description

• Conduct market research and propose new products and new services related to the areas of his/her responsibility with the guidance of the direct line or Land Freight Manager
• Responsible for developing and promoting FTL & LTL shipments related to the areas of responsibility
• Negotiate with existing/new subcontractors, local Hauliers, Warehouses, Customs brokers for better rates with the guidance of direct line or Land Freight Manager
• Responsible to insert in the ERP system, ORIAN, the full suppliers DTLS ( Hauliers , Subcontractors etc ) including the served countries and follow up the expire date of their insurance related to the areas of responsibility
• Resolve all financial discrepancies with the suppliers based on the agreement with them, with the guidance of direct line or Land Freight Manager
• Make sure that cargo deliveries are handled according to the payment agreement of each customer
• Responsible for receiving and managing customer claims and resolve problems with the guidance of direct line or Land Freight Manager
• Create and update bookings to the local ERP system & filing up shippers, recipients DTLS existing or new
• Follow up bookings progress, resolve any problem occurs and inform sales dept accordingly.
• Contact shippers requesting and providing all mandatory information to process shipments.
• Provide detailed information to the customers regarding the status of their shipments.
• Organize local collections / deliveries of the goods
• Plan loadings and truck route
• Directly inform the drivers and give instructions for loading/unloading
• Resolve any problems with forwarding companies on the borders at the truck route.
• Check Invoices and CMRs form the providers (invoice auditing) & filling hard-copy documentation
• Create pre-invoicing for customers and sent to Account dept.

General Qualifications

• At least bachelor’s degree in business/Shipping/Logistics Studies from reputable Universities, master’s degree would be an asset
• 2 years of experience in Logistics industry
• Computer literate
• Excellent business writing and verbal communication skills both in Greek and English
• Excellent negotiations skills
• Very good organizational skills

What we are offering

• Competitive salary
• Private Health Insurance
• Friendly work environment
• Career development opportunities