Customer Service Representative

Piraeus

ARKAS LOGISTICS is a dynamic and pioneering company providing Integrated Logistics Services. ARKAS LOGISTICS was founded in 2004 by enterprising and distinguished professionals in the field of logistics and shipping.

We are hiring for our offices in Piraeus  a Customer Service Representative

The Customer Service Representative is responsible of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met, according to Arkas Logistics policies and values. He /She is a key player in promoting positive customer experience and for handling daily business needs as a reliable partner for customers.

 Key accountabilities

• Timely and effective response to general inquiries and queries, or escalation if unable to deal with completely or accurately.
• Record and update information on ERP system
• Correspond with the agents informing them about booking details
• Follow up booking progress and act proactively to prevent problems.
• Provide detailed information to the customers regarding the status of their shipments

 Requirements

• Bachelor’s Degree in relevant studies
• Minimum 2 years of relevant experience
• Computer literacy at very good level
• Very good knowledge of English (verbal/written)
• Excellent communication skills (verbal and written) with customer focus
• Attention to detail
• Ability to communicate with team and cross-functionally

What we are offering

• Competitive salary
• Private Health Insurance
• Friendly work environment